Frequently asked questions
NEXO Street // Support
Everything you need to know
What people ask us before buying: sizes, materials, shipping and exchanges. If something is missing, write to us and we will help.
Sizes
How do I choose my size in an oversized fit?
Our garments have an oversized fit. Measure a garment that already fits you well and compare it with the size guide for its fabric. If you are between sizes, choose the larger one; for a closer fit, choose one size down.
What are the exact hoodie measurements?
Each fabric has its own chart in the hoodie size guide.
Are the garments unisex?
Yes. Almost the entire catalog has a unisex fit. The exceptions are pieces marked as cropped hoodie or crop top, with a length designed for a closer fit.
Materials and construction
What are the hoodies made of?
We offer different hoodie fabrics, such as high neck, abrigador and high-density burda. The weight, finish and available options depend on the edition; check the product page and the hoodie size guide.
What about the T-shirts?
180 g seda fría, 300 g Peruvian cotton or 300 g acid wash, depending on the edition. Each product page lists its available fabrics. All have an oversized fit with dropped shoulders.
What is DTF printing and how long does it last?
DTF stands for direct to film: the artwork is transferred to the fabric from a film instead of being screen-printed. It withstands more washes than traditional printing and keeps its color without cracking, as long as you wash the garment inside out and avoid tumble drying.
Are the designs original?
Yes. All artwork consists of our own compositions and illustrations, created by us or in collaboration with other artists. We reinterpret anime characters and stories; we do not reproduce official artwork.
How do I care for my garment?
Wash in cold water with similar colors and mild detergent. Do not bleach. Avoid tumble drying: hang to dry. Wash inside out to extend the life of the design, and do not iron directly over the print.
Shipping
How long will my order take?
We prepare it within 1 to 2 calendar days after payment is confirmed. The carrier then delivers it within an additional 1 to 3 business days, depending on your city. Every order includes a tracking number so you can follow its journey.
Is shipping free?
For orders paid through the website, yes: from $200.000 COP. Below that amount, shipping costs $10.000 COP in Bogotá and $20.000 COP elsewhere in Colombia. For payment-on-delivery orders, check the specific conditions for that method.
Where do you ship from?
Everything ships from Colombia, and we deliver only within the country. NEXO Street is a Colombian brand and produces here.
Exchanges and payments
Can I exchange my size if it does not fit?
You have 30 days from delivery. The garment must be unworn, unwashed and have its tags attached. You cover the shipping cost for the exchange unless the garment arrives with a defect. Write to us with your order number.
Which payment methods do you accept?
Card, PSE, Addi for installments and Mercado Pago. See payment methods.
Why do editions sell out so quickly?
Because each design is released in small batches. The product page identifies its batch: NØX-01 is the first. Once a batch closes, it does not reopen.
Do sold-out editions return?
The batch does not return. The design may return in a new batch, NØX-02, and it is never identical: the color, fabric or a visible detail changes. We do not promise it will return, and no design goes beyond NØX-03.